Magic 2S responds exactly to our business needs, it is easy to use and has never had any problems.
Support that makes the difference.
PCube Technical Support
Purchasing a PCube machine means choosing advanced and reliable technology. But the real difference is made by technical support: knowing you have a partner at your side who guarantees qualified help, both under warranty and beyond.
đź“Ś Warranty
Every PCube product is covered by warranty against manufacturing defects and malfunctions.
During the warranty period, the customer receives free technical support for issues related to the proper functioning of the machine.
PCube provides complete support to the customer, although in some cases the Manufacturer may manage the warranty directly.
👉 The warranty protects the customer against problems related to product quality.
đź“Ś Technical Support (paid service)
Not all needs are covered by the warranty. For operational and customized requests, PCube offers a professional technical support service, available through ticketing. Examples of requests requiring technical support include:
- Machine configuration,
- Software usage, operational settings, network or antivirus issues,
- Optimization of work processes,
- Questions about specific applications or particular projects,
- Support beyond the warranty period.
👉 These interventions require time and dedicated expertise, which is why they are provided as a professional paid service.
đź’ˇ Why technical support matters
High-level technical support cannot be included in the machine’s purchase price: it requires expertise, time, and dedicated attention. With PCube you have the certainty of a partner who puts the quality of support first, ensuring targeted training, quick problem-solving, reduced downtime, and reliable answers.
